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Frequently Asked Questions

How much do I have to pay for shipping?

Nothing! Night Sky MiniScope comes with FREE Worldwide Shipping via UPS Express!

Do you deliver to my country?

We are accepting orders from the United States, Canada, United Kingdom, Australia, New Zealand, Mexico, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, and Singapore. More countries will be added soon. We use UPS as our carrier.

Do you offer Gift Wrapping?

Yes! Night Sky MiniScope makes the perfect gift, so you can choose to Gift Wrap it when you order! Just add ‘Gift Wrap’ at the Checkout and add a custom message of your choice. Once added to your order, the Night Sky MiniScope will arrive in luxurious red wrapping paper with silk white ribbon, and your personal custom message will be printed and attached to the box with a tag. You can even ship the gift wrapped Night Sky MiniScope direct to your chosen recipient. A seamless giving experience for a friend or loved one! We’re sure they’ll love this gift!

Will I have to pay customs charges?

No! We are paying all customs charges on behalf of anyone that orders a Night Sky MiniScope. All you pay is for the Night Sky MiniScope and nothing else. No shipping, no customs charges, it’s a seamless experience for our customers.

How long will delivery take?

Night Sky MiniScope is delivered via UPS. Customers in the United States and Canada should expect delivery within 48 hours from shipment. Customers in the EU or United Kingdom, should expect delivery within 24 hours of shipment. For any other country please contact Sales@iCandiApps.com if you’d like to verify delivery times.

Will you provide me with a tracking number for my delivery of Night Sky MiniScope?

Yes! After ordering Night Sky MiniScope you will receive a UPS tracking number as soon as it has shipped.

What warranty is supplied with Night Sky MiniScope?

Night Sky MiniScope comes with a 1 year manufacturers warranty.

Can I use Night Sky MiniScope with my own tripod?

Yes! If you prefer to use a larger tripod for Night Sky MiniScope you can do this as Night Sky MiniScope comes with a universal tripod fitting. The fitting is a 1/4-20 UNC Thread – Compatible with supplied Mini Tripod and all telescopic tripods with 1/4-20 UNC thread fitting.

Can I use Night Sky MiniScope to take pictures of other things?

Yes! Night Sky MiniScope not only takes great photos of the Night Sky, it also makes a great telephoto lens! Capture stunning images when hiking, or when admiring nature from a distance. You should NEVER point Night Sky MiniScope at the Sun.

Can I use Night Sky MiniScope with my Android device?

Not at the moment. Night Sky MiniScope is supplied with case adapters for iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus and iPhone 7 only. Also the Night Sky MiniScope software is not available on Android at this stage.

Can I use Night Sky MiniScope with my iPad or iPod touch?

Not at the moment. Night Sky MiniScope is supplied with case adapters for iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus and iPhone 7 only.

Can I purchase Night Sky MiniScope from a high street store?

Night Sky MiniScope currently is not for sale in high street stores. However if you would prefer to order via Amazon you are able to do this in the United States, Canada and Europe. Just search Night Sky MiniScope on the Amazon store.

Does Night Sky MiniScope need batteries to operate?

No! Night Sky MiniScope is a powerful optical lens. It contains no electronic parts and does not require batteries to operate. Make sure your smart device has plenty of battery life however before use with Night Sky MiniScope. Night Sky MiniScope connects to your smart device to take pictures and run the Night Sky apps.

When zoomed in I find it hard to take a picture without the image moving.

You must always use a tripod with Night Sky MiniScope and the Night Sky MiniScope software within the Night Sky apps. Night Sky MiniScope will not work correctly just using the standard camera on your device. The Mini Tripod supplied is designed to keep Night Sky MiniScope perfectly steady due to it’s powerful zoom. Night Sky MiniScope can provide an extremely powerful maximum zoom of 500X when optical and digital zoom are combined. When zoomed in at high levels, it becomes easy to disturb the image, even when tapping the capture button whilst on the tripod. It’s not a problem! You can use MiniScope Remote on Apple Watch to adjust the Zoom, ISO, and Exposure settings, then tap to capture remotely. This leaves the Night Sky MiniScope undisturbed. If you don’t have an Apple Watch, you can attach your headphones (supplied with every iPhone), and use the volume button on the headphones to remotely capture the image! Also, we have added a 3 second timer delay if you prefer to tap the capture button on your iPhone. This allows the device to steady after you tap the capture button so it takes the image completely undisturbed.

Why does my Focus seem harder to turn than normal?

If Night Sky MiniScope is being used in very cold conditions this can sometimes make the focus slightly harder to adjust than when it is used in warmer conditions. We recommend removing Night Sky MiniScope from the tripod and also removing your device if attached before adjusting the focus if conditions become very cold.

I see a line through a star or planet, why is this?

Some planets such as Saturn and Jupiter do have lines or bands when viewed in focus. However, if you are seeing a strong black line and the image is quite large, this indicates that the Night Sky MiniScope is not in focus. You need to adjust the focus until the object becomes smaller, then use the Digital Zoom to assist in zooming in on the object.

Do you do any special pricing for education establishments?

Yes! We are able to offer education establishments discounts for larger quantities of Night Sky MiniScope. Please contact Sales@iCandiApps.com with your enquiry.

What ages is Night Sky MiniScope recommended for?

Whilst Night Sky MiniScope is a great educational tool, Night Sky MiniScope IS NOT A TOY. It uses advanced photography features within the Night Sky stargazing apps. Adult supervision is required when using Night Sky MiniScope with kids.

Am I able to get a refund?

We hope you really enjoy capturing images of the Night Sky with Night Sky MiniScope. We will endeavour to address any issues customers may have. If a customer would like a refund, they can get one within 14 days after taking delivery of Night Sky MiniScope.

If you have any other questions please contact Sales@iCandiApps.com and one of our team will be happy to answer your questions.



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